Exchange policy
Exchange Policy
If you received a damaged or defective item or if you simply want to exchange it for another size, color, or style, we are happy to assist.
-
Eligibility for Exchanges:
- Items must be returned in their original, unused condition.
- Exchanges must be requested within 30 days of receiving your order.
- Customized or personalized items are not eligible for exchange.
-
How to Request an Exchange:
- Contact us at vibeswaystore@gmail.com within 30 days of receiving your order with your order number and a description of the item you wish to exchange.
-
Exchange Process: After we approve your exchange request, you will need to return the original item to us. We will send the replacement item once we receive the returned product.
-
Shipping Fees for Exchanges: Customers are responsible for return shipping fees unless the item is defective or the wrong item was shipped.