Return and Exchange policy

Return and Exchange policy

We want you to be completely satisfied with your purchase from VibeswayStore. If you're not happy with your order, we offer a simple return and exchange process.

1. Eligibility for Returns/Exchanges:

   • Items must be in unused, original condition and packaging.
   • Returns or exchanges must be requested within 30 days of the delivery date.
   • Certain items such as [personalized products, hygiene-related items, etc.] are not eligible for returns or exchanges.

2. How to Initiate a Return or Exchange:

   • Contact us via email at vibeswaystore@gmail.com with your order number and reason for the return or exchange.
   • Once your return is approved, we will send you instructions for returning the item.

3. Refunds: Once we receive the returned item, we will issue a refund to your original payment method, excluding shipping fees.

4. Shipping Costs: You will be responsible for return shipping unless the item is defective or we made an error in your order.