Return and Exchange policy
Return and Exchange policy
We want you to be completely satisfied with your purchase from VibeswayStore. If you're not happy with your order, we offer a simple return and exchange process.
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Eligibility for Returns/Exchanges:
- Items must be in unused, original condition and packaging.
- Returns or exchanges must be requested within 30 days of the delivery date.
- Certain items such as [personalized products, hygiene-related items, etc.] are not eligible for returns or exchanges.
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How to Initiate a Return or Exchange:
- Contact us via email at vibeswaystore@gmail.com with your order number and reason for the return or exchange.
- Once your return is approved, we will send you instructions for returning the item.
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Refunds: Once we receive the returned item, we will issue a refund to your original payment method, excluding shipping fees.
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Shipping Costs: You will be responsible for return shipping unless the item is defective or we made an error in your order.